Emotion analysis is the capture and monitoring of ideas, feelings, or feelings expressed by customers who have had various types of interactions, such as social media posts, customer service calls, and surveys. Emotion analysis encompasses the analysis and processing of biometrics used to identify text, natural language, informational linguistics, or biometrics that are expressed towards a company, product, service, person, or event.
Cluster analysis or clustering is a statistical classification technique or activity that involves grouping a set of objects or data in such a way that those contained in the same group (cluster) are similar to each other but different from those in the other group.
Algorithm is mathematical logic or a set of rules used to perform calculations.
Meta Data is data that describes other data in a structured, consistent form, so that large amounts of data can be collected, stored, and analyzed over time.
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